While the system's settling in period varies by the scope and size of project, system settling issues are an expected part of the process and can take a few weeks to a few months to run their course after installation. Please don't interpret this as a faulty system, but rather a normal process by which sophisticated, disparate systems find an equilibrium in a shared resource environment. Settling issues fall under warranty with no service fees and diminish over time, but occasional failures are unavoidable in the long run. See your project terms for your project's specific warranty period.
In conjunction with the standard equipment and labor warranties included in your system, monthly plans starting at $39 allow for remote Gizmo support & updates. $59 and up plans include 24/7/365 support through our after-hours support partner firm, Parasol. Along with covering your system's predictable support needs, these plans also cover programming customizations and ongoing software updates that are part and parcel of today's smart home systems.
Off-plan customers are billed a $39 incident fee for remote support and customization requests up to 15 minutes, and $25 per 15 minutes thereafter.
Standard onsite service rates are posted below for out-of-warranty service requiring a site visit.
Lead Technician, $150/hr. Assisting Jr. Tech(s), $45/hr.
System glitches will come up and are usually resolved by unplugging or switching off power to the affected component(s), which we'll often direct you to or trigger remotely. When you're not sure how to resolve a given issue or you need a programming customization, the best first step is to fill out our service request form
. This puts your service needs on the radar of all key Gizmo personnel and is especially helpful if your normal Gizmo point of contact is on vacation or out sick.
This form lives on our CONTACT US
page - which you can always jump to using the navigation button at top right of our website so its easy to find.
After-hours & holiday support is only available to monthly plan subscribers through Parasol, our partner support firm. Parasol can access many the remote reset tools Gizmo has available to restore key components in your home system 24/7/365. When needed you'll contact Parasol using the options below.
After-Hours Support Email: firstname.lastname@example.org
Support Chat: http://chat.getparasol.com
Support via Phone** & Text Chat: 310-692-7895
**Live phone support is only available to "Plus", "Premiere" & "Elite" membership tiers. "Essentials" plan limited to text/chat/email.
Like any great undertaking this journey will have its highs and lows. We have a 20-year track record of delivering stunning, lasting, magical results - and efficiently overcoming challenges is coded into our DNA. Please don't hesitate to reach out if there is anything we can do to improve your smart home experience. Its important to us that everyone in our ecosystem feel well taken care of from customers to industry partners to employees - we forever seek win-wins along the path to making homes smart. Please feel free to drop a suggestion into our suggestion box anytime.