Monitoring

Gizmo Performance Plans

Starting at $39/mo

 
While we continually push the limits of what's possible with technology, we understand the importance of providing high quality technical support to our clients. No matter how sophisticated or simple your home technology is, you can rest assured that there are always support resources ready to help. 
We recognize each property that we work with is unique and requires different levels of service, response time and attention. Because of that, we've created multiple service membership options to provide comprehensive, robust support that best meets the needs of your property.
All $59/mo and up tiers include 24/7/365 after-hours assistance from our partner support firm, Parasol.  While Gizmo is still your primary support resource during business hours, Parasol is there to help nights, weekends & holidays for true peace of mind.  Amazing, right?

 

 

 

PLAN SELECTION WIZARD

let us help you pick the right plan

 

 

 

Business Hours-Only Support Plan

$39/mo

BASIC

We recognize some clients don't need 24/7/365 support or device monitoring but would like regular access to Gizmo's remote service without needing to worry about an incident fee. Our $39/mo plan includes two 15-minute remote service sessions per month and can be used for troubleshooting, software updates, and/or programming customizations.
 
SELECT PLAN
"Basic" Monthly Billing
 
 
SELECT PLAN
"Basic" Annual Billing
13th Month Free
 


24/7/365 Support Plans

$59 /mo

ESSENTIALS

Critical Device Monitoring and Remote Issue Resolution
Includes 30 minutes remote Gizmo support and programming customizations per month
24/7/365 Remote Support via Parasol, our after-hours support partner (text/email only)
 
SELECT PLAN
"Essentials" Monthly Billing


SELECT PLAN
"Essentials" Annual Billing
13th Month Free
$99/mo

PLUS

Pro-Active Device Monitoring and Issue Resolution.  Receive notice when critical devices need attention.
Includes 60 minutes per month remote Gizmo support and programming customizations
24/7/365 Remote Support via Parasol, our after-hours support partner (via phone/text/email)
1 Annual System Health Checkup
Priority Scheduling
 
SELECT PLAN
"Plus" Monthly Billing


"Plus" Annual Billing
13th Month Free
$199/mo

PREMIER

Pro-Active Device Monitoring and Issue Resolution. Receive notice when critical devices need attention.
Our best standard plan increases the Plus plan benefits and adds one complimentary on-site service hour per month
24/7/365 Remote Support via Parasol, our after-hours support partner (via phone/text/email)
Includes 90 minutes per month remote Gizmo support and programming customizations
2 Annual System Health Checkups
Priority Scheduling
 
SELECT PLAN
"Premiere" Monthly Billing


SELECT PLAN
"Premiere" Annual Biling
13th Month Free
Price on Request

ELITE

Our very best custom performance solution includes just about everything you need to keep your system running at peak performance. From complimentary equipment repair to 20 system benefits, this is your premium All-In Plan
Pro-Active Device Monitoring and Issue Resolution. Receive notice when critical devices need attention.
24/7/365 Remote Support via Parasol, our after-hours support partner (via phone/text/email)
Unlimited On-Site Repair Service*
Includes unlimited remote Gizmo support and programming customizations*
Priority Scheduling
  
SELECT PLAN
"Elite" Monthly Billing


SELECT PLAN
"Elite" Annual Billing
13th Month Free
Download Performance Plan PDF
 
*Restrictions apply.  Aggregate of offsite and onsite service limited to 12 hours per month.  Plans subject to change with notice to active subscribers.




24/7/365 Plan Features

Not on a plan yet?

We strongly recommend our plans, but you can still access our award-winning service and support team for assistance. As a non-member, you'll be billed on a per incident and time-use basis for remote and onsite support.

Non-Member Remote Support Rates:

Remote support sessions with Gizmo team members are available during business hours and are billed at $39 per incident, which covers up to 15 minutes of remote support.  Time exceeding initial session is billed at $25 per 15 minutes.

Business Hours &
After-Hours Support

Gizmo hours of operation are Monday-Friday, 8:30AM-5PM excluding national holidays.   Support requests received during business hours typically receive initial replies within 2 business hours.

After-hours support between 5PM and 8:30AM as well as on weekends and holidays is available for $59/mo and up plan members only via our remote support partner, Parasol.

DIY SUPPORT APP

Our DIY support app gives you access to your system when you need it most. With our personalized app you have the option to fix common issues and manage your network at your own convenience with a simple press of a button.

ANNUAL TECH REVIEWS

Our support team provides on-site annual review of your home technology to make sure you are getting the most from your system. From checking devices status to insuring all the equipment and systems are working properly. At the end the review, you receive a full report of any issues we find/fix and recommendations on available solutions.

PRIORITY SCHEDULING

Get pushed to the front of the line with our Priority Scheduling. Our Plus, Premium and VIP plans offer same or next day onsite scheduling to be there when you need us most.

ANNUAL SYSTEM UPDATES

With technology always changing our annual system updates ensure your home technology is always up to date. Our support team provides on-site annual visit to update all your equipment and software, making sure you always have access to the most current system functionality and features.

PREVENTATIVE SYSTEM MONITORING

Stay ahead of the game with Preventative System monitoring. Our technology experts monitor and diagnose any issues with your system before you can notice there is one. From equipment failing to your internet going down ET has you covered with our preventative system monitoring.

EXTENDED SERVICE HOURS

We offer support anytime you need it. Our support team is available for extended service hours, for both remotely and if we need to go on site. Our best plan includes weekend hours as well.

SPECTRUM & ISP ASSISTANCE

We take away the headache with cable by providing ISP Assistance. From adding features to your existing service to being at your home to assist Spectrum & Frontier with installation and make sure they do their job correctly. Never call comcast again. Simply report any issues or changes to our support team and we will take care of it!

Schedule a Consultation

Reserve a free, no-obligation consultation with us by filling out the form below. We’ll contact you shortly.

Contact Our Team Directly

Los Angeles Headquarters

2035 Westwood Blvd
Los Angeles, CA 90025

 

Marin & San Francisco Area Branch

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