Support and Troubleshooting Guide

 


Basic Troubleshooting Guide
Contacting Gizmo Custom Systems for Support
24/7/365 Support Contact Information for Monthly Subscribers

 
For time-sensitive requests please click here to use our service request form.

Power and Power Protection Components

Checking for power loss is often a good early step when malfunctions occur. Power conditioners can go into ‘protect mode’ and cut off power to the sensitive components plugged into them.

Once a system has been through its initial settling period, most glitching you will run into will relate to faulty power conditions and service outages. Sometimes this comes in the form of a brownout where your electronics are not getting the voltage they need to operate, and other times when power is restored after an outage it surges and too much power energizes the sensitive components.

From installation you should have some form of a power conditioner that is intended to “take the bullet” when power conditions are unsafe for your centralized equipment. This can lead to the power conditioner needing to be reset or even replaced. For this reason having 2 power strips available to bypass failed power conditioners can be a good backup plan for worst case situations.
 

The "Golden Rule" of Electronics Troubleshooting

The “Golden Rule” of electronics is usually the best place to start. Are you able to reboot the affected device? Most glitches are resolved by unplugging power for at least 10 seconds.   In some cases what needs to be reset is apparent, in others you may need assistance in identifying the culprit(s), in which case we're of course happy to assist.
 
 

Internet Troubleshooting

In a smart home system, your internet connection has two key separate devices: the modem and the router. After verifying that you are not in a broader outage, you’ll reset your connection. When resetting your connection, power both the modem and router down by unplugging their power. After waiting at least 10 seconds, plug your modem back in and allow it 60 seconds to connect with your service provider. Then plug in the router and allow it another 60 seconds to boot up before trying your internet. There is a 3rd component to be aware of called a network switch, which has between 8 and 24 network cables plugged in. This is the backbone of your network and can require a reboot as well.

 
 

Music Systems Troubleshooting

Your housewide music system is usually comprised of multi-zone amplifiers and source components. The basic troubleshooting for a music system typically first involves unplugging power to the amplifier. If you have a Control4 system, rebooting the main Control4 brain is the 2nd step.


 

TV and Surround System Troubleshooting

Your TV system components will need to be reset periodically. The elements that may need to be reset are listed here in order of likelihood. Your system may or may not have these elements. Resetting one box at a time until your service is restored.

1) Media Player (Apple TV, Roku, Cable Box, DirecTV Box, Etc)
2) HDMI Extender – this is a pair of matching boxes that are behind the TV and behind the surround sound receiver.
3) Surround Sound Receiver – this is the amplifier for your surround sound system(s)
4) The TV itself can lock up and need its power cord unplugged for at least 10 seconds as well. Often this is most easily accomplished by turning off the circuit breaker controlling the room outlets for 10 seconds.
 
 

Contacting Gizmo Custom Systems

Gizmo Custom Systems' standard operating hours are 9AM-5PM, Monday through Friday.  Time-sensitive support requests typically receive a response within 2 business hours.  To be eligible for after-hours support, customers must be subscribed to one of the monthly support plans that start at $59.  More information on the monthly plans can be found in the section below.

Toll Free: 800-903-8132
Text: 310-474-9774
Email: help@gizmo-la.com


Click here to submit a service request
 
 

24/7/365 Support

Click here to review monthly plan options and subscribe
If you are a monthly plan subscriber, here is the contact information for support 24/7/365:

Email: gizmo@residential.zendesk.com
Support Chat: http://chat.getparasol.com
Support via Text/Chat: 310-692-7895*
*Customers on the $59/month tier can only access text & email support, no voice calls

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Monthly plans starting at $59 provide for 24/7/365 remote support through our after-hours support partner firm, Parasol.  Once onboarded they have access to many of the same remote resets as our in-house team.

If you’d like to become a monthly subscriber, please allow 3-5 days for onboarding and click the link below to sign up.




Schedule a Consultation

Reserve a free, no-obligation consultation with us by filling out the form below. We’ll contact you shortly.

Contact Our Team Directly

 

Los Angeles Headquarters

2035 Westwood Blvd
Los Angeles, CA 90025

Orange County Branch

23342 S. Pointe Drive, St i
Laguna Hills, CA 92653

 

San Francisco & Marin County Branch

 

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